pk3 App Privacy Policy and Data Security

Data copy within 24 hours rule

New user? Here is what you should know first: You have the right to export your own data from pk3 App.

If your request is verified, a copy is usually prepared within 24 hours and includes important parts such as login, session, device and payment records.

• Main account information
• Security logs and device history
• bKash, Nagad, Rocket notes

Data sent from pk3 App

Export format

Copy provided in JSON or PDF format; both easy to open on phones.

Even on Dhaka's slow network, downloading is easier; a ZIP pack may also be provided if the list is large.

Three easy steps to request

How long does it take and

Direct requests are planned to take 24 hours for verification, security checks and documentation.

In complex cases, an additional 12 days may be required; this is not intentional delay; to prevent data from going to the wrong hands.

What is not included

Another user's data never appears in your copy; brief logs of fraud investigations are often redacted.

Hidden parts of transactions, internal security notes and restricted regulatory records are kept separate, keeping pk3 App secure.

• Other account data
• Secret security notes
• Incomplete verification requests

How we protect data

Where to write for help

If any part is unclear, message pk3 Contact to reach the support team quickly

Providing the registered name, phone, and last login time speeds things up; help is available for questions about bKash or Nagad

General questions